Terms of Sale & Website Use

Nude Mood (“we,” “us,” “our”) operates nudemood.ca. By browsing this site or placing an order, you agree to these Terms of Sale & Website Use. Please don’t use the site for anything unlawful, to interfere with how it runs, or to copy or scrape its content.

Our products are intended for adult use. You should be the age of majority in your province (18 in Quebec) to place an order — or have a parent or guardian place it for you. We reserve the right to refuse service or cancel an order at our discretion, for example if we suspect fraud or there’s a genuine pricing or inventory error (see “Website & Product-Information Errors” below).

We describe and photograph our products as accurately as we can. Because everything is mixed and finished in small batches by hand, minor natural variation between batches — in colour, scent, or texture — is normal and isn’t a defect. Actual colour may also look slightly different from photos depending on your screen.

Our products are for external use only. We recommend patch-testing any new product before first full use, and discontinuing use if you notice irritation. If you’re pregnant, nursing, have sensitive skin, or have a specific health concern, please check with a healthcare professional before use. Full ingredient lists are on each product’s packaging and its page on this site. Nothing here is medical advice, and our products aren’t a substitute for it. Keep out of reach of children.

All prices on nudemood.ca are in Canadian dollars. GST (5%) and QST (9.975%) are calculated on the pre-tax subtotal and shown separately at checkout before you pay — the total you see there, including tax, is what you’ll be charged. Prices are subject to change without notice, but the price in effect when you place a binding order (see “When an Order Is Considered Accepted” below) is the price you pay for that order.

Because batches are handmade and sometimes limited, an item can sell out or a specific variant become unavailable — occasionally even after you’ve placed an order. If something in your order turns out not to be available, we’ll contact you before doing anything further, and work out a substitute, a partial refund, or a full refund together. We won’t charge you for anything we can’t actually send.

Add items to your cart, choose Local Pickup or Shipping, choose Card or Interac e-Transfer, and submit your order. You’ll get an automatic confirmation email right away with your order number — what happens next depends on your fulfillment and payment choice, covered in the next few sections.

Card, via Square: only offered once your order’s total is fully known — Local Pickup, or Shipping with an instant rate. Your card details are entered directly into Square’s own secure payment form and go straight to Square; we never see or store your full card number. Your card is charged the moment you submit the order, and the order is confirmed immediately — there’s no separate payment step afterward.

Interac e-Transfer: available for every order, and the only option when your shipping cost still needs to be quoted manually (see “Shipping” below). After you place your order — or, for a shipping quote, after we’ve emailed you the final total — we’ll send our e-Transfer details. Please send payment within 24 hours of receiving that email; if we haven’t received it by then, we may cancel the order to release the item(s) back into stock (see “Cancellations” below). Save ~3% in card fees by paying with e-Transfer instead.

For Local Pickup, and for Shipping with an instant rate, your order is a binding order — a contract between us — the moment you submit it, since the full total is already known.

For Shipping through a manual quote request, submitting the form is only a request, not a binding order yet. We’ll follow up within 1–2 business days with your exact shipping cost and final total; the order becomes binding only once you’ve seen that total and sent payment.

In every case, we reserve the right to decline or cancel an order before it’s fulfilled — for example for a pricing error, unavailable stock, or suspected fraud.

At checkout, most Canadian addresses can get an instant shipping price and estimated transit time, calculated live from your postal code through our shipping courier. If we can’t calculate a live rate for your destination, you’ll go through our manual “Request a Quote” flow instead, described in “When an Order Is Considered Accepted” above. Shipping costs and transit times are estimates from our shipping and delivery providers, not a guarantee — once a package leaves our hands, delays caused by the carrier, customs, or weather aren’t something we can control. For questions about a package already in transit, your tracking number is the fastest way to get an answer from the carrier directly; reach out to us any time if you’d like help.

Local Pickup is available from our studio area (Sainte-Dorothée, Laval). Once your order’s confirmed and paid, you’ll get a link to book an appointment from our available times; the exact address and any arrival instructions are sent once your time is scheduled. You can reschedule or cancel a booked slot using the link in your pickup email, or by contacting us.

If you’re not able to make your scheduled pickup, reach out to us at cassandra@nudemood.ca — we handle this case by case rather than with a fixed rule, since it doesn’t come up often, and we’d rather work out something fair with you directly.

We don’t currently offer any subscription or recurring-order plan. If we introduce one in the future — for example, a recurring delivery every few months — the specific terms for that plan (billing frequency, how to cancel it, and so on) will be posted here and shown to you for agreement before it ever applies to your order.

You can request a change-of-mind cancellation up to 24 hours after your payment is confirmed — but only while your order hasn’t been fulfilled yet. Whichever of those happens first ends the window: if we hand your order to the carrier, or you collect it at pickup, before 24 hours have passed, it’s already fulfilled and can’t be cancelled for a change of mind, even if far less than 24 hours have gone by. If nothing’s happened to your order yet, you keep the full 24 hours.

“Fulfilled” means handed to the shipping carrier, or collected by you at pickup. For a shipping order, that’s the moment it leaves our hands, even if that happens sooner than 24 hours after payment. For a pickup order, that’s the moment you collect it — if your appointment is the same day as your payment, your cancellation window ends when you pick it up, not 24 hours later.

“Payment confirmed” means the moment we’ve actually received your payment, not when you placed the order — for Interac e-Transfer specifically, that’s when your transfer arrives, not when you submit your order (see “Payment Process” above).

To cancel, contact us at cassandra@nudemood.ca with your order number, as soon as you can — the sooner you reach out, the more likely your order still hasn’t been fulfilled.

Separately, if you chose Interac e-Transfer and haven’t sent payment within 24 hours of receiving our payment details, we may cancel the order ourselves — see “Payment Process” above.

This is specifically about change-of-mind cancellations. A damaged or incorrect order, a fulfillment mistake on our part, or any right you’re legally entitled to isn’t limited by this window — see “Damaged or Incorrect Orders” and “Applicable Consumer Rights” below.

Because our products are cosmetics used directly on skin, once your order’s been fulfilled — shipped, or picked up — the sale is final: we don’t accept change-of-mind returns or exchanges, whether an item has been opened or not. Need to cancel before that point? See “Cancellations” above. This doesn’t affect what happens if your order arrives damaged or incorrect (see the next section), or any right you’re legally entitled to regardless of what this policy says (see “Applicable Consumer Rights” below).

If your order arrives damaged, or you receive the wrong item, contact us at cassandra@nudemood.ca with your order number and a description of the problem — a photo helps us sort it out quickly, though it isn’t required. We don’t hold this to one fixed reporting window; reach out as soon as you notice, and we’ll work out what’s fair with you directly, whether that’s a replacement, a refund, or something else.

We do our best to keep prices, descriptions, and availability on nudemood.ca accurate, but mistakes can happen — a mistyped price, a description that hasn’t caught up to a formula change. If we catch an error that affects your order, we’ll contact you before doing anything further: you’ll always have the choice to go ahead at the corrected details or cancel for a full refund. We won’t charge you for something you didn’t agree to.

The content on nudemood.ca — text, photography, our logo, and our product names — belongs to Nude Mood, or is used with permission. Please don’t copy, reproduce, or reuse it without asking us first.

This site links to a few outside destinations — our Instagram, WhatsApp, and shipping carriers’ tracking pages, for example. We don’t control those sites and aren’t responsible for their content.

Nothing in these Terms takes away any right that Quebec’s Consumer Protection Act, or any other law that applies to you, already gives you as a consumer — including the legal warranty that products are free from defects. Where anything in these Terms conflicts with a right you’re legally entitled to, the law takes precedence.

These Terms are governed by the laws of Quebec and the laws of Canada that apply within it. Any dispute is subject to the exclusive jurisdiction of the courts of the judicial district where Nude Mood operates, in Quebec.

Nude Mood is a sole proprietorship operated by Cassandra Stefanakis. For any question about these Terms, an order, or anything else, reach out to cassandra@nudemood.ca.