Questions, answered.

We ship twice a week — orders placed Thursday through Sunday ship the following Monday, and orders placed Monday through Wednesday ship that same Thursday. The banner at the top of the site always shows today’s exact dates, so you can see right away when yours will go out.

Card, through our secure checkout, or Interac e-Transfer — e-Transfer saves you the card processing fee (3% off your total).

24 hours from placing your order. Details are sent with your order confirmation.

Yes — up to 24 hours after your payment’s confirmed, as long as it hasn’t shipped or been picked up yet (whichever of those happens first ends the window). Email us at cassandra@nudemood.ca with your order number and we’ll take care of it.

Pickup is by appointment — after ordering, you’ll pick a time slot that works for you. We don’t have a walk-in retail space yet, so pickups are scheduled rather than drop-in.

Yes, across Canada. Shipping cost is calculated automatically at checkout based on your parcel and destination, once your address is entered — no need to request a quote separately.

Reach out as soon as you notice — email cassandra@nudemood.ca. We don’t hold this to one fixed reporting window; we’ll work out what’s fair with you directly.

If your order hasn’t shipped or been picked up yet, and it’s within 24 hours of your payment being confirmed — yes, see “Can I change or cancel my order” above. Once it’s shipped or picked up, that window’s closed and we can’t offer a change-of-mind refund; email us if something’s actually wrong with the order (damaged, incorrect item) and we’ll sort it out.

Every body is our point of view, not a promise that every formula suits every person. We don’t build the range around age or gender; each product page describes its texture, finish and intended use so you can choose what fits your skin and routine.

Formulated and made in Laval, Quebec.

Our products are cosmetics, not medicines, and are made to meet Canadian cosmetic safety requirements. We’re a small-batch skincare business, not a pharmaceutical or medical company.

We don’t assume one formula will suit every sensitive skin. Full ingredient lists are available before purchase, and we recommend patch testing any unfamiliar product if you know you’re reactive to particular ingredients.

Not exclusively — our soap bars come in two families: a goat milk line and a coconut milk line that’s plant-based, with no animal-derived ingredients. Each soap’s own product page notes which is which under “Formula,” along with its full ingredient list.

Yes — for gifting, events, or group orders, send us the details on our Large Order Request page and we’ll confirm availability and lead time.

We do consider wholesale relationships — tell us about your business on our Wholesale Inquiry page and we’ll follow up.

Possibly — share what you have in mind on our Custom Project Inquiry page and we’ll let you know if it’s something we can take on.